Privacy Policy

Last Updated: January 15, 2025

Overview of Data Collection

FileOnAppDrive operates as a digital administration platform serving clients across Taiwan and international markets. We collect information when you visit our website, register for our learning programs, or communicate with our team.

The data we gather helps us provide personalized learning experiences and maintain secure digital administration services. This includes basic contact information, learning preferences, and technical data about how you interact with our platform.

Types of Information We Collect

  • Personal identifiers such as name, email address, and phone number
  • Educational background and professional experience details
  • Learning progress data and assessment results
  • Device information including IP address, browser type, and operating system
  • Usage patterns and interaction data within our learning platform
  • Communication records from support requests and feedback

We also collect technical logs automatically when you use our services. This data helps us troubleshoot issues and improve platform performance for all users.

How We Use Your Information

Your data serves several purposes within our digital administration ecosystem. We use it to create customized learning paths that match your skill level and professional goals.

  • Delivering personalized educational content and progress tracking
  • Providing technical support and responding to your inquiries
  • Sending important updates about program schedules and platform changes
  • Analyzing learning patterns to improve our educational materials
  • Maintaining security and preventing unauthorized access

We never use your information for purposes beyond what's necessary to operate our educational platform and provide quality service to our learning community.

Taiwan Data Protection Compliance

As a company operating in Taiwan, we comply with the Personal Data Protection Act (PDPA) of Taiwan. This includes specific requirements for data collection consent, processing limitations, and individual rights protection.

Taiwanese users have additional rights under local law, including the right to request data correction within 30 days and specific procedures for data deletion requests through our Yilan City office.

Data Security Measures

We implement multiple layers of security to protect your information. Our systems use industry-standard encryption for data transmission and storage.

  • SSL/TLS encryption for all data transfers
  • Regular security audits and vulnerability assessments
  • Access controls limiting staff data access to necessary functions only
  • Automated backup systems with encrypted storage
  • Two-factor authentication for administrative accounts

While we maintain robust security practices, no online system is completely immune to threats. We continuously monitor for potential security issues and update our protective measures accordingly.

Data Sharing and Third Parties

We limit data sharing to essential service providers who help us operate our educational platform. These partnerships are governed by strict contractual agreements.

  • Cloud hosting providers for secure data storage and platform operation
  • Email service providers for course notifications and support communications
  • Payment processors for handling learning program fees (when applicable)
  • Analytics services to understand learning platform usage patterns

We never sell your personal information to marketing companies or unrelated third parties. Data sharing occurs only when necessary for platform functionality or when required by law.

Your Rights and Choices

You maintain significant control over your personal data within our platform. These rights can be exercised by contacting our support team or using account management features.

  • Access and download your personal data and learning progress records
  • Correct inaccurate information in your profile and educational records
  • Request deletion of your account and associated data
  • Opt out of non-essential communications while maintaining account access
  • Restrict certain types of data processing for your account

For users in Taiwan, additional rights apply under local data protection laws. We respond to most requests within 7-14 business days and provide confirmation when actions are completed.

Data Retention and Deletion

We retain your information only as long as necessary to provide our educational services and meet legal requirements. Different types of data have different retention periods.

  • Active user accounts: maintained while account remains active
  • Learning progress data: kept for 3 years after program completion
  • Communication records: stored for 2 years for quality assurance
  • Technical logs: automatically deleted after 12 months
  • Inactive accounts: archived after 18 months of no activity

When data reaches its retention limit, we securely delete it from our systems. Some information may be retained longer if required by Taiwan business regulations or for legitimate legal purposes.

Policy Updates and Changes

This privacy policy evolves as our platform grows and regulations change. We review and update it regularly to ensure accuracy and compliance with current laws.

When significant changes occur, we notify active users via email and platform announcements. The updated policy becomes effective 30 days after notification, giving you time to review the modifications.

Minor updates for clarity or technical corrections may be implemented immediately. We always maintain previous versions of this policy for reference and transparency.

Privacy Questions and Contact

For privacy-related inquiries or to exercise your data rights, contact our team:

Email: [email protected]

Phone: +88639571002

Address: 260, Taiwan, Yilan County, Yilan City, 校舍一路121號

Our privacy team typically responds within 2-3 business days and can assist with account questions, data requests, or policy clarifications.